You are staring at the deposit form with a bonus box already ticked, and the mistake most players make here is assuming the bonus applies automatically to every payment. It does not, and the choice you make on this screen shapes what happens next.
Bonus offers and how they work
How do I claim the Bitstarz bonus on my first deposit?
Pick the welcome offer while you are still on the deposit screen, before you confirm the payment. A bonus that was not selected at that point will not be added later by asking support. Enter an amount that fits the offer rules, then confirm the payment. The extra funds appear on the balance once the payment is confirmed.
Can I get a bonus without making a deposit?
Some promotions are built for players who have not paid anything in yet. These tend to come through email or a newsletter signup rather than the cashier. Open the promotions area and look at what is actually available to your account. If nothing appears, no no-deposit offer is active for you at that moment.
Why did my bonus not show up after paying?
Most missing bonuses come from a box that was left unticked or a payment that is still pending. Wait for the payment to show as completed in your history, then look at the balance again. If the bonus still is not there, take a screenshot of the completed payment and send it to support. That record is what lets them trace the offer.
Does the bonus come with conditions attached?
Every bonus carries rules on how it can be used and what must happen before winnings can be withdrawn. The main points are how much you must play through, which games count, and how long you have. Finish the playthrough inside that window or the bonus and its winnings are removed. Plan your sessions around the expiry rather than discovering it on the last day.
Which games count towards clearing a bonus?
Not every game contributes the same amount, and some contribute nothing at all. Slots usually count in full, while table games and live games often count partly or not at all. The bonus description lists the contribution of each game type. Check that list before you spend hours on a game that does not move the counter.
Can I withdraw while a bonus is still active?
Withdrawing during an active bonus usually means giving up the bonus and anything won with it. Some offers cancel the bonus automatically when you request a payout. Decide whether you want the cash or the bonus before you press withdraw. Mixing the two rarely works in the player’s favour.
Do free spins expire if I do not use them?
Free spins come with a fixed life and disappear once that time passes. They may also be tied to a specific game, so they cannot be spent elsewhere. Open the bonus details to see the expiry and the game they belong to. Use them early rather than saving them for a later session.
Why was my bonus removed?
Bonuses are withdrawn when the playthrough deadline passes, when a payout is requested, or when the rules are broken. The most common cause is simply running out of time. Look at the bonus history to see which of these happened. If the reason is unclear, support can explain what triggered the removal.
Account protection and playing limits
How do I finish the Bitstarz login and get back into my account?
Type your email and password on the sign-in screen exactly as registered, watching for stray spaces. If the password is refused, use the reset link rather than trying variations until the account locks. Two-factor codes must be entered before the timer runs out, so have your phone ready. Once inside, the session stays open until you sign out or close the browser.
What should I do if I cannot log in?
Start with the password reset, since most lockouts come from a forgotten or mistyped password. Check that the email you are typing is the one on the account, not a secondary address. Also clear the browser cache if the page keeps returning to the form. If none of this works, contact support with your registered email.
How does the casino protect my account?
Login protection, encrypted connections and identity checks all sit behind the account. Two-factor authentication adds a second code to the password, which is the single strongest step you can take. Turn it on from the account settings and keep the backup codes somewhere safe. After that, anyone without your phone cannot get in, even with the password.
What documents will I need to provide?
Identity checks apply to players before a first withdrawal, not at signup. A photo ID and proof of address are the usual items, sometimes with proof of the payment method. Clear, uncropped images are accepted faster than screenshots. Submit them early so the check does not hold up your payout.
How do I set a deposit limit?
Limits are set inside the account area, under responsible play settings. Choose a period and an amount, then confirm; the change holds for the time you picked. Lowering a limit takes effect at once, while raising it may wait until the current period ends. Set the limit before a session, not in the middle of one.
Can I close my account or take a break?
Time-outs and self-exclusion are both available from the account settings. A short break blocks play for the period you choose, while self-exclusion is a longer closure. Both stop deposits and bonuses from being used. If you cannot get into the account, support can apply the block for you.
Is my money and data safe at casino Bitstarz?
Payments run over encrypted connections, and player funds are kept separate from company money. Games come from established providers, and RTP figures are published for each title. Two-factor authentication on the account adds a layer that the casino cannot bypass for you. For anything else, the support team answers account and safety questions directly on bitstarz.gr.com/.
Game library and how titles behave
What kinds of games can I play?
The library covers slots, table games and live dealer tables. Live tables stream a real dealer in real time, while slots and table games run from software. Each game page shows its rules, paytable and RTP. Read them before you spin or deal.
How do I find a specific game quickly?
Use the search box and type the title as the provider names it. Filters by category or provider narrow the list if the search returns too much. Add favourites so the games you return to sit in one place. If a title is missing, it may be unavailable in your region rather than removed.
Can I try games before betting real money?
Most slots offer a demo mode that uses practice credits instead of your balance. Demo play shows how the game behaves without risking anything. Table games often include a free version as well. Use demo mode to learn the rules, then switch to real play when you are ready.
What does RTP mean for a game?
RTP is the share of stakes a game returns to players over a very long run of play. It is a long-term average, not a promise for a single session. Games with a higher figure keep less on average over time. Compare RTP across titles on the game pages if that matters to you.
Why did a game disconnect in the middle of a round?
A dropped connection can interrupt a spinning slot or a live table. The round usually settles on the server once the connection returns. Sign back in and check the game history before assuming the bet was lost. If the outcome is unclear, support can pull the round record.
Are the live dealer tables available around the clock?
Live tables follow a schedule that depends on the studio, so not every table is open at all hours. Hours are listed on each table page. Room for seats can vary at busy times. Pick a table with an open seat and a stake level you are comfortable with.
Why is a game I used to play no longer listed?
Providers retire titles and update their catalogues from time to time. Regional rules can also make a game unavailable in one market while it remains live elsewhere. The game may return later under a new version. Ask support if you want to know whether a title is gone for good.
Payments, payouts and problems with money
How long does a deposit take to appear?
Most deposits land as soon as the payment provider confirms the transfer. If the balance has not moved, open the transaction history and look at the status. A pending entry means the money has left your side but not yet arrived. Send support the reference number if it stays pending.
Why was my deposit declined?
A declined payment usually comes from the bank or payment provider, not the casino. Common causes are a block on gaming transactions, a card limit or a mismatch in the name on the account. Try a different method or contact your provider about the block. Never repeat the same attempt many times in a row, as that can add a hold.
How do withdrawals work?
Withdrawals go back to the method used for the deposit where possible, after the identity check is complete. Finish any active bonus playthrough first, or the payout will cancel the bonus. Request the payout from the cashier and watch for an email asking for documents. The status in your history tells you where it stands.
Why is my withdrawal still pending?
A pending payout is normally waiting on a document check or a bonus condition. Look at the account messages for a request from the checks team. Send clear images of what they ask for. Once the documents are approved, the payout moves on to processing.
Are there fees on deposits or payouts?
The casino side rarely adds a fee, but your bank or payment provider may charge its own. Those charges depend on the method and your account terms. Check your statement after the first payment to see what was deducted. If a fee looks wrong, your provider is the one to ask.
Can I use someone else’s card or account to pay?
No, payment methods must belong to the account holder. Using another person’s card breaks the rules and the deposit is often reversed along with any winnings. Withdrawals also go to the same owner for the same reason. If a shared card is all you have, use a method in your own name instead.
What do I do if money leaves my balance without a bet?
First open the transaction history and read each entry around the time in question. Bonus deductions, expiries and game adjustments all appear there with a label. If an entry makes no sense, note its reference and the time. Send those details to support, who can trace the movement on the account.